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Frequently Asked Questions
Below are some of are common questions about our products
What products does Koko Guerra Beauty offer?
Koko Guerra Beauty offers a curated selection of premium lip glosses, lip stains, translucent powders, and makeup accessories, all designed to enhance your natural beauty.
Where can I purchase Koko Guerra Beauty products?
Our products are exclusively sold at kokoguerrabeauty.com and through verified vendors.
How can I find the right shade for my skin tone?
We provide detailed product descriptions and swatches on our website to help you choose the perfect shade. If you need further assistance, please contact our customer service team.
Are Koko Guerra Beauty products cruelty-free?
Yes, all our products are cruelty-free and not tested on animals.
Do your products contain parabens or sulfates?
Some of our products are gluten-free, while others may contain ingredients derived from gluten. All Koko Guerra Beauty products are paraben-free and formulated with high-quality, safe, and thoroughly tested ingredients. If you have specific preferences, sensitivities, or allergies, please reach out to us with any questions. We’re more than happy to provide detailed information to ensure our products meet your needs.
How can I contact customer service?
You can reach our customer service team via email at support@kokoguerra.com.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site.
What is your return policy?
We do not accept returns on products with broken seals or if the shrink wrap has been removed. If you receive a damaged item, please reach out to us immediately at support@kokoguerra.com. Damages may be eligible for store credit and will be reviewed on a case-by-case basis.
How long does shipping take?
Processing may take up to 5 business days before it is shipped. Please see our Shipping Policy for more information.
Do you ship internationally?
Yes, we ship internationally. We are working to expand our shipping options in the future.
Shipping Policy
Processing Time: Orders are processed within five business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Times:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that shipping times are estimates and may vary due to factors beyond our control.
Shipping Rates: Shipping rates are calculated at checkout based on your selected shipping method and location.
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on our website or the carrier's site.
International Shipping: Currently, we ship within the United States. We are working to expand our shipping options in the future.
Refund Policy
Refund Policy
Returns: We accept returns of unused and unopened products within 30 days of purchase. To initiate a return, please contact our customer service team at support@kokoguerra.com with your order number and reason for return.
Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5-7 business days.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at support@kokoguerra.com.
Non-Returnable Items: Gift cards and sale items are non-returnable and non-refundable.
Return Shipping: Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.